Privacy Policy

GenRex.io ("we", "us", or "our") operates the GenRex.io platform (https://genrex.io). This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and authentication credentials. If you sign in using a third-party provider (such as Google), we receive your name, email address, and profile identifier from that provider.

Usage Data

We collect information about how you interact with our platform, including generation requests, API calls, token usage, credit consumption, and feature usage patterns. This data helps us operate and improve our services.

Payment Information

Payment processing is handled by third-party payment processors. We do not store your full credit card number, CVV, or bank account details. We may store transaction identifiers, payment status, and billing-related information necessary to manage your subscription and credits.

Technical Data

We automatically collect technical information such as your IP address, browser type, device information, operating system, and access timestamps when you use our platform.

Content Data

We store the prompts you submit and the content generated by our services (including articles, documents, and images) to deliver and display your generations.

2. How We Use Your Information

• Provide, maintain, and improve our services
• Process your generation requests and deliver results
• Manage your account, subscriptions, and credit balance
• Process payments and prevent fraud
• Send service-related communications (account updates, security alerts)
• Monitor and analyze usage patterns to improve platform performance
• Enforce our Terms of Service and prevent misuse
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

AI Service Providers

Your prompts and generation parameters are sent to third-party AI providers to process your requests. These providers process data according to their own privacy policies and data processing agreements.

Payment Processors

We share necessary billing information with our payment processing partners to complete transactions.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of GenRex.io, our users, or the public.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit, secure storage practices, and access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Generated content (articles, documents, and images) is retained in your account until you delete it or your account is terminated. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing agreements.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — Request a copy of the personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Deletion — Request deletion of your personal data, subject to legal retention requirements
• Data Portability — Request your data in a structured, machine-readable format
• Withdrawal of Consent — Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, and no later than required by applicable law.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Our third-party AI and payment service providers may operate in different jurisdictions. By using our services, you consent to the transfer of your information to these countries, which may have different data protection laws than your jurisdiction.

9. Cookies and Tracking

We use essential cookies to operate our platform, including session management and authentication. We may also use analytics cookies to understand how our platform is used. You can configure your browser to refuse cookies, though this may limit your ability to use certain features of our services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

[email protected]